DHL On Demand Delivery

DHL is our logistics partner for an inexpensive and secure international delivery service. Delivery times can be found on DHL’s world-wide delivery times list.

Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. All you need is your tracking (shipment waybill) number.

Here’s a few options you can select to customize your delivery:

Schedule Your Delivery

If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.

Where available, you’ll also be able to select a timed window to receive your order.

Signature Release

If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, DE LORETA and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Leave With Neighbor

Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, DE LORETA and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Collection from a DHL Service Point

If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

• A photographic ID (e.g. passport or driving license)
• Your email/SMS notification from DHL

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Vacation Hold

Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.

Where available, you’ll also be able to select a timed window to receive your delivery.